Policies and Etiquette
Noise
Our Spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity. Our lounge areas are the perfect place for conversations, please maintain conversations at a considerate volume in all treatment areas. The spa is not an atmosphere for children.
Cell Phones
For the respect of all spa guests’ tranquility, we request that cell phones be silenced or turned off entirely.
Gratuity
Treatment pricing does not include gratuity. 15%-20% is appropriate and appreciated for treatments, excluding lasers and injections. Gratuity is accepted using envelopes provided at the front desk or may be added to payments by credit card.
Spa Arrival
It is recommended that you arrive at least 15-20 minutes prior to your first scheduled appointment. This will provide ample time to complete your client profile in preparation for your treatment, and to visit the spa’s quiet room before your service begins.
Cancellation Policy
Treatments you select are reserved especially for you. We require a minimum of 24 hours advance notice for cancellation of services.
Patient satisfaction is our number one priority. Our highly-skilled estheticians plan their appointment times to provide each client with expert care and undivided, unhurried attention. We ask that esthetic clients give us 24 hours’ notice to cancel or reschedule an appointment. We understand that things come up unexpectedly. So, to be fair, we employ a “three strikes” policy. Patients who cancel or reschedule 3 times with less than 24 hours’ notice will be required to deposit $75 for all future appointments. This deposit will be forfeited for each future cancellation of fewer than 24 hours’ notice.
Late Arrival
All spa appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible. Please understand that late arrivals will not receive an extension of scheduled treatments. An unrushed treatment will be rendered only for the remainder of the scheduled session. You will be responsible for the full service.
Return Policy
Unused products in the original packaging may be returned within 14 days for a full refund.
Health Conditions
When making your spa reservation, please advise us of any health conditions, allergies, or injuries that could affect your service.
Cleanliness
In keeping with our commitment to cleanliness, safety, and hygiene, our equipment is sterilized and sanitized to medical standards after every service and treatment.
Loss or Damage
We regret that we cannot be responsible for any loss or damage to personal articles. For the protection of your clothing, we also ask that you wear the robe that is provided.
Payment
Cash and all major credit cards accepted. There will be a $25 fee for returned personal checks.
As of 3/1/18, we can no longer accept checks for products and nonsurgical services. Thank you for understanding.
Payment is due at the time services are rendered. Payments not made when services are rendered will result in an additional $100 late payment fee. Once unpaid for 2 weeks, the total amount due including the late payment fee will be turned over to collections where additional interest and fees may be accrued.
I was treated with total understanding
“Today was my first visit, I was treated with the total understanding of what I was looking for. Julie listened to my expectations, giving me several options. Yes, I did have a procedure today and I am very happy, can’t wait to see the final results in 2 weeks.”
by Debbi P.
Schedule a Consultation
Schedule your consultation for any aesthetic or surgical treatments in St. Louis – contact Avani Derm Spa and set up your appointment. During your appointment, you will be able to ask questions and bring up any concerns you may have about the procedure. Contact us today to get the look you’ve always wanted!
