Policies and Etiquette

Noise

Our Spa environment is one of tranquility and relaxation. Please respect all spa guests’ right to privacy and serenity. Our lounge areas are the perfect place for conversations, please maintain conversations at a considerate volume in all treatment areas. The spa is not an atmosphere for children.

Cell Phones

For the respect of all spa guests’ tranquility, we request that cell phones be silenced or turned off entirely.

Gratuity

Treatment pricing does not include gratuity. 15%-20% is both appropriate and appreciated for treatments, excluding lasers and injections. Gratuity is accepted using envelopes provided at the front desk, or may be added to payments by credit card.

Spa Arrival

It is recommended that you arrive at least 15-20 minutes prior to your first scheduled appointment. This will provide ample time to complete your client profile in preparation for your treatment, and to visit the spa’s quiet room before your service begins.

Cancellation Policy

Treatments you select are reserved especially for you. We require a minimum of 24 hours advance notice for cancellation of services.

Patient satisfaction is our number one priority. Our highly-skilled estheticians plan their appointment times to provide each client with expert care and undivided, unhurried attention. We ask that esthetic clients give us 24 hours’ notice to cancel or reschedule an appointment. We understand that things come up unexpectedly. So, to be fair, we employ a “three strikes” policy. Patients who cancel or reschedule 3 times with less than 24 hours’ notice will be required to put down a deposit of $75 for all future appointments. This deposit will be forfeited for each future cancellation of less than 24 hours’ notice.

Late Arrival

All spa appointments have been designed to allow the appropriate time for the full enjoyment of the service. Your late arrival may limit our ability to offer the fullest experience possible. Please understand that late arrivals will not receive an extension of scheduled treatments. An unrushed treatment will be rendered only for the remainder of the scheduled session. You will be responsible for the full service.

Return Policy

Unused products in the original packaging may be returned within 14 days for a full refund.

Health Conditions

When making your spa reservation, please advise us of any health conditions, allergies, or injuries which could affect your service.

Cleanliness

In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilized and sanitized to medical standards after every service and treatment.

Loss or Damage

We regret that we cannot be responsible for any loss or damage of personal articles. For the protection of your clothing, we also ask that you wear the robe that is provided.

Payment

Cash and all major credit cards accepted. There will be a $25 fee for returned personal checks.

As of 3/1/18, we can no longer accept checks for products and nonsurgical services. Thank you for understanding.

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